GRAND HYATT KUALA LUMPUR, Kuala Lumpur – A Smart Stay in the City
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Key details
About the Hotel
12 Jalan Pinang,
Kuala Lumpur,
Malaysia,
50450,
Kuala Lumpur Federal Territory
Rooms with Views
Grand Hyatt Kuala Lumpur offers 411 guestrooms, including 42 suites. All rooms feature floor-to-ceiling windows with views of the Petronas Twin Towers or the city. Suites include a 55-inch LED TV, Nespresso machine, and a ten-seater dining table. Bathrooms have rain showers, separate bathtubs, and June Jacobs toiletries. Some rooms provide access to the Grand Club Lounge, which includes breakfast, evening cocktails, and laundry services.
Dining Options
The hotel has three restaurants. THIRTY8 serves Chinese, Japanese, and Western cuisine with views of Kuala Lumpur. JP teres offers indoor and outdoor dining with an island bar. Poolhouse provides all-day dining with local and international dishes. There's also Poolside, an open-air bar serving cocktails and fish and chips.
Leisure & Facilities
The outdoor pool has a sundeck with loungers and cabanas. The 24-hour fitness center includes treadmills, cardio bikes, and weight machines. ESSA Spa has 11 treatment rooms for massages and facials. Guests can also relax in the piano lounge with city views.
Location & Attractions
The hotel is in Bukit Bintang, next to the Kuala Lumpur Convention Centre. It's a 5-minute walk to Suria KLCC and the Petronas Twin Towers. Nearby attractions include Aquaria KLCC, Pavilion KL, and Kuala Lumpur Bird Park.
Services & Events
The 24-hour front desk offers currency exchange and concierge services. The hotel has 4,215 square meters of event space, including a ballroom for 700 guests. Business amenities include a work center and printing facilities. Grand Club Lounge guests get access to butler services and meeting rooms.
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Choose the Room
From cozy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.
Thoughtfully designed amenities for a comfortable & memorable stay
Wi-Fi
Parking
Valet parking
Luggage storage
Luggage storage
Locker room
24-hour services
24-hour reception
24-hour security
General
Non-smoking rooms
Wi-Fi
Paid parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Golf course
Sports trainer
Guest Parking
Electric kettle
Services
Valet parking
Room service
Housekeeping
Laundry
Dry cleaning
Happy hour
Dining
Restaurant
Bar/ Lounge area
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Babysitting/Child services
Children's menu
Children's pool
Spa & Leisure
Outdoor swimming pool
Sun loungers
Spa & wellness centre
Sauna
Steam room
Massage
Pool with view
Room features
Air conditioning
Mini-bar
Soundproofed rooms
Sitting area
Tea and coffee facilities
Ironing facilities
Bathroom
Bathtub
Free toiletries
Bathroom telephone
Self-catering
Electric kettle
Media
Flat-screen TV
Direct dial telephone
AM/FM alarm clock
Room decor
Curtains
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Location
12 Jalan Pinang,
Kuala Lumpur,
Malaysia,
50450,
Kuala Lumpur Federal Territory
Map view
12 Jalan Pinang,
Kuala Lumpur,
Malaysia,
50450,
Kuala Lumpur Federal Territory
City landmarks
Event hall
Petronas Twin Towers
2100 ft
Park
KLCC Park
5000 ft
Mall
Chinatown
1.5
mi
Landmark
Dataran Merdeka
1.3
mi
Market
Central Market
1.3
mi
Landmark
Alor Street
4100 ft
Mall
Fahrenheit 88 Shopping Mall
2700 ft
Museum
Petrosains Science Discovery Centre
2400 ft
Mall
Sungei Wang Plaza
3500 ft
Mall
Lot 10
3100 ft
Landmark
Low Yat Plaza
4200 ft
Pagoda
Sri Maha Mariamman Temple
1.3
mi
Event hall
Petronas Philharmonic Hall
2100 ft
Stadium
Stadium Negara
1.3
mi
Stadium
Merdeka Stadium
1.3
mi
Landmark
Sultan Abdul Samad Building
1.3
mi
Landmark
Avenue K Shopping Mall
3100 ft
Park
KL Forest Eco Park
1.0
mi
Theme Park
Berjaya Times Square Theme Park
1.1
mi
Shopping Area
The Weld
1.1
mi
Nearby
Mall
Suria KLCC
2000 ft
Aquarium
Aquaria
1800 ft
Event hall
Kuala Lumpur Convention Centre
700 ft
KLCC - Bukit Bintang Pedestrian Walkway
200 ft
Mall
Pavilion KL
1800 ft
in front of Suria and Petronas
Lake Symphony
1200 ft
Gallery
Galeri Petronas
1700 ft
Museum
Telekom Museum
2000 ft
2 Jalan Stonor
Rumah Penghulu Abu Seman
2000 ft
Mosque
As Syakirin Mosque
2000 ft
Restaurants
Thirty8
800 ft
12 Jalan Pinang
JP teres
100 ft
12 Jalan Pinang
Tonka Bean Cafe
100 ft
13 Jalan Pinang Impiana KLCC Hotel
Madam Kwan's
2000 ft
168 Jalan Bukit Bintang Pavilion Shopping Centre
Healy Mac's
2000 ft
Jalan P Ramlee Crown Regency
CEDAR on 15
300 ft
13 Jalan Pinang Impiana KLCC Hotel
Naughty Nuri's Life Centre
1700 ft
Life Centre 20 Jalan Sultan Ismail Kuala Lumpur
Din Tai Fung Pavilion KL
1600 ft
168 Jalan Bukit Bintang Lot 6.01.05
Guest Ratings & Reviews
Real Guest Experiences & Ratings
Guest reviews
5.0/10
based on 12 reviews
9.0
9.0/10 based on 2911 reviews
Robert
United Kingdom,
May
2024
8.6/10
The hotel offers very clean and glamorous rooms that are massive and met my expectations; however, they were not ready until almost 5 pm. The service was exceptional, including catering to special dietary needs and accommodating schedule changes. The location is excellent, surrounded by eateries and malls, making it convenient for exploring Kuala Lumpur. The dining options were varied and enjoyable. Overall, a pleasant stay despite minor room delay.
Rooms
9.0
The rooms were amazing, massive, and very clean; could not fault them.
Service
8.0
The staff were very pleasant to deal with, which helped alleviate the inconvenience of late room check-in.
Location
9.0
The location is great with many eateries and malls within walking distance, offering easy access to Pavilion Mall and KLCC.
Dining
9.0
The dining experience was wonderful, with a large variety of foods, especially local dishes.
Facilities
8.0
The hotel provides convenient facilities for a comfortable stay.
Harvey
United Kingdom,
May
2024
8.8/10
The hotel is conveniently situated near KLCC, Petronas Twin Towers, and Bukit Bintang, making it an excellent choice for exploring the city. The rooms are modern, spacious, and well-equipped, offering a comfortable stay.
Rooms
9.0
The rooms were very modern, spacious, and clean, equipped with a coffeemaker and complimentary snacks/drinks.
Service
9.0
The staff was super hospitable and welcoming, going above and beyond to assist guests with a personal touch.
Location
8.0
The hotel's proximity to KLCC, Petronas Twin Towers, and Bukit Bintang is fantastic, offering easy access to key attractions.
Dining
9.0
The dining experience was sumptuous with a great variety of tasty food and a view of the Petronas Towers, making it a delightful culinary experience.
Facilities
9.0
The hotel offers excellent facilities that enhance the overall guest experience, ensuring a pleasant stay.
Friendly Staff
Functional Location
Joseph
United States,
March
2024
8.6/10
Staying at the hotel was truly a privilege with stunning rooms boasting floor-to-ceiling windows and incredible views of the KL Twin Tower. The experience was enhanced by the thoughtful design that eliminated noise from corridors. However, there were occasional service issues noted, such as being shorthanded at the upper-level coffee house for breakfast.
Rooms
9.0
The rooms facing directly with the KL Twin Tower were really a privilege, stunning, and designed to eliminate noise from corridors.
Service
7.0
The friendly and customer-oriented staff at The Grand Hyatt made the stay pleasant; however, there were instances of personal data misuse and enrollment in loyalty programs without consent.
Location
10.0
The location was exceptional, right next to the Petronas Towers, with easy access to KL city's center, shopping malls, and street food vendors.
Dining
8.0
The dining experience was excellent with a rich variety of oriental, Indian, and international options;
Facilities
The hotel provided a great range of facilities, enhancing the overall stay experience.
Ed
United States,
March
2024
9.0/10
The hotel offers spacious rooms with an amazing view of KLCC and clean parquetry flooring. The service is attentive and friendly, the pool and gym are well-equipped, and the breakfast is very good with a lovely touch of flowers.
Rooms
9.0
The rooms are spacious with a great floor plan and clean parquetry flooring.
Service
9.0
The staff is friendly, welcoming, and helpful from the moment we arrived until our last day when we were pleasantly surprised with extra amenities to take home.
Location
10.0
The hotel's location is excellent for exploring KL, with easy access to malls, eateries, and coffee shops. The sheltered walkways to KLCC and Pavillion make it even more convenient.
Dining
8.0
The dining options offer a variety of cuisines including Indian, Malay, and Western dishes, and the view from the 37th-floor restaurant adds to the experience.
Facilities
9.0
The hotel facilities are well-maintained, including a nice pool and gym.
Percy
United Kingdom,
February
2024
8.8/10
The hotel offers well-equipped rooms for business travelers at a very affordable rate, each with fantastic views of the surrounding areas, including the twin towers. The service is exceptionally friendly and attentive, with a strong emphasis on guest satisfaction. The location is superb, especially for those looking to explore Pavilion and KLCC, and provides easy access to various shops and restaurants. The dining experience, although average, offers grilled meat options. Overall, the hotel provides great value for money with its prime location and friendly service.
Rooms
9.0
The rooms are not just perfect but even very inexpensive, equipped with a large desk and provide fantastic views of the twin towers.
Service
9.0
The staff is extremely friendly and helpful, ensuring all necessary supplies are readily available in the room.
Location
10.0
The hotel is in a prime spot with easy access to shops, restaurants, and attractions like the Petronas Towers. Its proximity to the twin tower enhances the overall experience.
Dining
7.0
The dining experience, although not the best in KL, is okay with a variety of grilled meat options.
Facilities
The hotel boasts various facilities such as room service, dry cleaning, housekeeping, laundry, and valet parking.
Lionel
United Kingdom,
February
2024
8.2/10
The hotel is ideally located next to KLCC, making it convenient for exploring the city. The rooms may lack some modernity and overlook a construction site, but they were booked for the entire stay. The service was top-notch, with personal meal arrangements and attentive staff. The location is great, being near KLCC and Pavilion, but a bit confusing for the carpark entrance. The dining experience was exceptional, especially the club lounge offerings. The hotel's facilities offer a good spread of choices, making the stay enjoyable.
Rooms
7.0
Although the rooms are a bit dated and tired, they were booked for the duration of our stay.
Service
9.0
The service was exceptional, with personal meal arrangements and attentive staff.
Location
8.0
The hotel's location next to KLCC is superb and very convenient for exploring Pavilion and Jalan Alor.
Dining
9.0
The dining experience, especially at the club lounge, was beyond expectations with excellent food selection.
Facilities
8.0
The hotel's facilities offer a wide range of choices, enhancing the overall stay experience.
Andrew
United Kingdom,
December
2023
8.8/10
My stay at the hotel was truly a mix of ups and downs. The luxurious rooms with lovely marble and solid wood decor were immaculate and spacious, but the view was not as great due to the hotel being almost full. The service was efficient, helpful, and friendly, making my experience highly recommendable. The location was awesome, offering proximity to shopping malls and Bukit Bintang, and just a short walk from Suria KLCC mall and the convention center. The dining experience was excellent, with a wide variety of food options, albeit slightly pricey. Overall, a stay with good and not-so-good moments.
Rooms
8.0
The luxurious rooms with lovely marble and solid wood decor were immaculate and spacious, although the view wasn't the best due to the hotel being almost full.
Service
9.0
The service was efficient, helpful, and friendly. They even prepared the baby cot as requested before my arrival, making it a delightful experience.
Location
9.0
The location was awesome, with nearby shopping malls, Bukit Bintang, and just a short walk from Suria KLCC mall and the convention center. The intuitive service provided by Iman added a personal touch to the stay.
Dining
9.0
The dining experience was excellent, offering a wide selection of food and juices, including healthy options. The view of KLCC added to the overall enjoyment.
Facilities
9.0
The facilities were top-notch, providing everything needed for a comfortable stay.
Norman
United Kingdom,
July
2023
9.2/10
The hotel is situated in a prime location with stunning views of the Petronas Twin Towers. The rooms are clean and modern, and the service provided by the Grand Hyatt team is truly outstanding. The dining experience offers exceptional food, although there were minor issues with recognizing loyalty program members. Overall, a luxurious stay with great amenities and convenient access to shopping areas.
Rooms
9.0
The rooms are clean, modern, and comfortable.
Service
10.0
The service by the Grand Hyatt team was exceptional.
Location
9.0
The hotel is ideally located with breathtaking views of the Petronas Twin Towers and close proximity to Pavilion and KLCC.
Dining
9.0
The food was beyond expectations, especially in the evenings.
Facilities
9.0
The facilities are top-notch and provide a luxurious experience.
Luxurious
Recognition issue
Steve
United States,
June
2023
8.0/10
My stay at the hotel was overall pleasant. The location is fantastic, especially for shopping, with easy access to covered walkways and a tunnel leading to Suria KLCC Shopping Center. The staff were friendly and went out of their way to accommodate our requests. However, the initial room had a lingering cigarette smell despite being non-smoking, but I am looking forward to a better room with a KLCC Tower view on my next visit.
Rooms
7.0
The first room had a cigarette smell, even though it was non-smoking. The staff, though friendly and helpful, could improve on the initial room assignment.
Service
9.0
The staff were attentive and went out of their way to make our stay comfortable. They even made great recommendations for local dining options and helped organize transportation for us.
Location
8.0
The hotel's location is convenient for shopping and sightseeing, with easy access to various shopping areas, including the KLCC and Suria Shopping Center.
Dining
8.0
The dining experience was enjoyable, with a good selection of food that would appeal to international visitors. However, breakfast options were affected by the movement control order.
Facilities
8.0
The hotel offers various facilities to enhance the stay, such as room service and laundry services.
Colin
United Kingdom,
June
2023
9.2/10
I was extremely pleased with my stay at the hotel. The rooms were spacious and luxurious, with a stunning view of the Petronas Towers. However, the lack of privacy for the bathroom was a downside. The service was exceptional, especially as we celebrated our anniversary. The location was perfect for exploring KL city, with major attractions within walking distance. The dining experience surpassed my expectations with delicious options available. All in all, a great stay with some minor drawbacks.
Rooms
9.0
The rooms are on the corners of the building and are wonderfully spacious and luxurious with the best shower I have ever used.
Service
9.0
The staff were accommodating during my stay and went above and beyond for our special occasion.
Location
10.0
The hotel's location is perfect, right in the center of KL city, making it easy to access key attractions. The comfortable sun beds were a nice touch for relaxation.
Dining
9.0
The dining experience was way better than many 5-star hotels in KL. The variety of dishes and the service provided were exceptional.
Facilities
9.0
The facilities were top-notch, offering everything we needed for a comfortable stay.
William
United Kingdom,
April
2023
8.8/10
The hotel impresses with its large and clean rooms, classy amenities, and exceptional breakfast spread. The warm and welcoming staff elevate the experience, although some minor letdowns can be observed. However, the overall stay is memorable and fulfilling.
Rooms
9.0
I was delighted by the large and luxurious room, which never failed to impress with its cleanliness and classy amenities.
Service
9.0
The service was outstanding, with the staff being very polite and helpful. They went out of their way to ensure our comfort and satisfaction
Location
9.0
The hotel's location is superb, offering a plethora of meal options nearby and being conveniently connected to KLCC. The walking distance to various attractions adds to its appeal.
Dining
8.0
The dining experience was exceptional, with a great variety of spreads catering to different cultures. The breakfast was satisfying, albeit slight room for improvement.
Facilities
9.0
The hotel boasts excellent facilities that enhance the overall experience, ensuring a comfortable and enjoyable stay for guests.
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